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We’ve got
a thing
for your
customers

In fact, we obsess about their experiences throughout their entire relationship with you. We’ve found that great experiences rely on three things.

Consistency

Customers see one brand and expect a seamless experience at every interaction.

When you take the time to walk in your customer’s shoes, you discover the obstacles in their journey and reveal opportunities to make a difference.

Think

“It doesn’t matter what happens behind the scenes. I want every interaction to be seamless.”

See

“I picture a similar experience – in the store, on my laptop or on my phone.”

Effortlessness

There's a reason why people put off assembling their new bookcase or TV stand – it's a burden. They don’t want to make the effort required to complete the task.

By designing thoughtful, intuitive interactions, you give your customers a smooth, hassle-free experience – often a deciding factor in whether they’d want to see you again.

96% of customers who had high-effort experiences reported being disloyal.Source: Dixon, M., Toman, N., and Delsi, R. (2013) The Effortless Experience: Conquering the New Battleground for Customer Loyalty. New York, NY: Penguin Group.
Source: Dixon, M., Toman, N., and Delsi, R. (2013) The Effortless Experience: Conquering the New Battleground for Customer Loyalty. New York, NY: Penguin Group.

Feel

“Treat me like a person, not another faceless sale.”

Do

“Make it intuitive and easy — don’t make me jump through hoops.”

Anticipation

We’re not reading minds, we’re trying to get inside them. What do your customers want? What do they need? What would they appreciate? How would they prefer to interact?

Knowing what makes them smile, then acting on it, brings about a mountain of satisfaction and loyalty.

7 out of 10 people decide to buy based on how they feel they are being treated.Source: McKinsey
Source: McKinsey

Walk

“If you don't give me a good experience, someone else will.”

We’re Redonk Marketing.
A customer experience agency.
We help improve:

Customer Acquisition

We design effortless experiences that turn prospects into customers.

Repeat Purchases

We help you send the right message at the right time through the right channel.

Customer Satisfaction

We help you delight customers and keep them coming back for more.

Customer Lifetime Value

We deepen relationships and motivate customers to invest more in your brand.

Great experiences make for great results

Happy customers increase your bottom line, so everybody wins.

Every day we help our clients deliver better experiences. We empathize with customers and pinpoint interactions that need attention. Then we ensure our design enriches your brand, serves your business goals and delivers a seamless experience across channels.

We’d love the opportunity to help you improve your customer’s experience through a deeper understanding of their journey.

Let’s do something great Let’s do something great

Give us your info and we’ll get back to you right away.

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Call us:972.608.1018
Email us:phill@redonkmarketing.com